Do I need to verify my ID?
Yes. You must complete ID verification before receiving Argent Metal Card. This is necessary to comply with regulations, prevent fraud, and ensure the card works with traditional payment networks like Mastercard.
- Argent does not process or store your KYC data.
- ID verification is handled by Kulipa, a regulated card issuer. They ensure compliance while keeping your personal data private.
- ID verification does not impact self-custody. They’re your private keys and your coins.
Is the Argent Card self-custodial?
Yes. Unlike most other crypto cards, Argent never holds or controls your funds. Your crypto stays in your self-custodial wallet until you make a payment. The card simply facilitates spending while you remain in full control of your assets.
What happens if I lose my Argent Metal Card?
You can freeze your card instantly from the Argent Mobile app and request a replacement.
I received an email from support@argent.xyz (or support@argent.net) requesting information on specific transaction, is it legit?
Yes. As part of Kulipa’s regulatory obligations and compliance framework, they are reviewing certain transactions processed through their services. They might ask us to reach out to you and ask you for additional transaction details to avoid any potential restrictions on your card account.
My ID verification link expired. How do I get a new one?
Please contact support@argent.xyz to request a new ID verification link.