If you have recovered a wallet and one or more of the accounts are missing, please check the following workarounds:
Workaround 1
Recover the wallet in Firefox browser, latest version of the extension available.
Workaround 2
Make sure you are recovering using a stable internet connection, turn off Firewall temporarily and retry the recovery in the latest version of the extension.
Workaround 3
Try adding a new account from within the accounts screen, see if the old wallet address appears.
Workaround 4
Check using our CLI tool if the seed phrase of the wallet is correct. No need to send anything anywhere, but please check if the seed phrase you have saved is returning the account that is missing without an error.
If you see an error like below, but are 100% sure that the seed phrase is correct, it is possible that upon creation of the wallet you have faced an edge case scenario with wallet being created wrongly.
In this case you can still use the wallet, but we strongly recommend sending the assets to the account created after July 31st. 2023.
Here is how to recover the missing account:
1. Download Chrome extension version 5.5.2
2. Unpack zip on the system in some folder.
3. Load the old version using this guide: https://developer.chrome.com/docs/extensions/mv3/getstarted/#unpacked
4. Restore your wallet with the old version and your seed phrase - please make sure you have stable internet connection.
5. Confirm it succeeded (you can see the missing account in the newly installed extension).
You can now use your missing account, please do send the assets to a new one that was created afterwards.