After a wallet has been created on the Ethereum blockchain we have no control over it and cannot change the address. But, before this point, we generate what's known as a counterfactual wallet. At this stage, we can change the address. Here's why.
Why can Argent change my wallet address?
Before we create your wallet on the blockchain we generate a counterfactual wallet, which can be activated by you or Argent.
When you register with Argent your counterfactual wallet is pinned to a specific version of the Argent smart contract wallet. If there's a newer version available, we allow you to pay a fee and upgrade once your wallet has been activated (as Argent cannot do this for you). To help save you and Argent from expensive network fees, if you haven't used your wallet yet we will generate a new counterfactual wallet on the newest audited versions of the Argent smart contract wallet.
I sent assets to my old wallet address - help!
Don't panic! Contact firstname.lastname@example.org and we will be happy to help you activate whichever wallet has been funded.